2.1 Manage and participate in work-related telephone calls.

2.2 Leave and understand detailed voicemails related to work.

2.3 Interact with a variety of service providers related to business via phone.

3.1 Understand the benefits of cover letters and resumes.

3.2 Write effective cover letters and resumes.

3.3 Learn tips on how to conduct a job search.

4.1 Lead a discussion in an interview, expanding and developing ideas (as an interviewer or interviewee).

4.2 Discuss job history and previous work-related achievements.

4.3 Learn common job interview questions and tips for high performance in interviews.

5.1 State interests and objectives in a negotiation meeting.

5.2 Present proposals and counter proposals in negotiation meetings in person and through email.

5.3 Express opinions and suggest solutions to reach agreement.

6.1 Introduce yourself to others at networking events.

6.2 Describe your professional background and experience.

6.3 Engage in small-talk with co-workers and new acquaintances.

7.1 Understand company-wide emails relating to office updates.

7.2 Engage in conversations with co-workers about work-related and non-work-related topics.

7.3 Ask for, follow, and give detailed directions on topics related to everyday business.

8.1 Make company-wide updates related to Human Resources.

8.2 Understand the basics and best practices of recruiting.

8.3 Describe the role of HR Departments.

9.1 Explain financial roles and responsibilities.

9.2 Update team members on a company's financial status.

9.3 Understand balance sheets, income statements, and cash flow statements.

10.1 Understand the value of marketing and digital marketing.

10.2 Give company updates on marketing-related matters.

10.3 Develop marketing strategies based on case studies.

11.1 Understand the value of Customer Service Departments.

11.2 Read and respond to letters of complaints from customers.

11.3 Write feedback surveys for customers or employees.